Longer appointments, fewer per day, and privacy that matters more than usual.
What a psychiatry practice gets wrong on the phone
A caller who reaches voicemail on the night they finally decided to ask for help often does not call again. Every clinic has a version of this, but the shape is specific. People call about mental health at the hour they feel worst, which is rarely between ten and six.
“I wanted to book a session, but not for the daytime if that is possible.”
A call the assistant answers in the caller’s own language, at the hour it actually comes in.
How it is set up for you
- Your hours, your doctors, your services and your fees, so the answer is yours, not a generic script
- Hindi and English, switching mid-sentence, the way your patients actually speak
- Up to seven calls at once, so nobody hears an engaged tone in the morning rush
- Requests, not confirmations, your staff confirm every booking before it is final
- Records, e-prescriptions and your clinic page free for life, you pay only for the AI usage
It never gives medical advice, and it never confirms an appointment. Asked a clinical question it says the doctor will advise and returns to booking. It captures the request and tells the caller your staff will confirm. Every call is recorded and transcribed in your panel.
Already running in a psychiatry practice. A mental-health practice on Medigent. Has run 574 patients, 608 appointments and 2,645 calls through the system.
What it costs against a front desk
A full-time receptionist in an Indian clinic runs roughly ₹12,000 to ₹18,000 a month, answers one call at a time and goes home in the evening. The Grow plan is ₹3,999 a month, answers at 4 am, and takes seven calls at once. The records half stays free either way.
Questions from psychiatry practice owners
Will an AI receptionist work for a psychiatry practice?
Yes, because it is configured with your clinic's own hours, doctors, services and fees rather than run on a generic script. Longer appointments, fewer per day, and privacy that matters more than usual. The assistant is told the shape of your day before it answers a single call.
Can it speak Hindi to my patients?
Yes. It answers in natural Hindi and English and switches mid-sentence the way patients actually speak, because most callers to an Indian clinic do not stay in one language for a whole sentence.
What happens to calls at night and on Sunday?
They get answered. The AI receptionist works 24 hours a day, every day, including the calls that a front desk will never take, and it can hold seven conversations at once.
Does it book the appointment by itself?
No. It captures the request with the patient's name and the day and time they want, and puts it in your panel. Your staff confirm it. The AI never tells a patient an appointment is confirmed.
What does it cost for a small psychiatry practice?
Patient records, e-prescriptions, e-consent, the daily digest and your clinic page are free for life on every plan. The AI receptionist starts at ₹3,999 a month on the Grow plan, against roughly ₹12,000 to ₹18,000 for a full-time front desk.